Refund policy
Return & Refund Policy
We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
Eligibility for Returns
To be eligible for a return, the item must meet the following conditions:
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Item must be unused and in the same condition as received
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Item must be returned in its original packaging
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Proof of purchase (order number or receipt) is required
We reserve the right to refuse returns that do not meet these conditions.
To request a return, please contact us at:
Returns must be approved before being sent back.
Items returned without prior authorization will not be accepted.
Return address will be provided after the return request is approved.
Return Shipping
Customers are responsible for return shipping costs, unless the item was received damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 3 days of delivery at:
Include:
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Order number
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Description of the issue
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Photos of the item and packaging
We will review the issue and provide an appropriate solution.
Non-Returnable Items
The following items cannot be returned or refunded:
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Custom or personalized items
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Made-to-order products
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Digital products
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Gift cards
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Items marked as final sale
Exchanges
We do not offer direct exchanges.
If you wish to receive a different item, please place a new order after the original item has been returned and approved.
Refunds
Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.
If approved, refunds will be issued to the original payment method.
Please allow up to 10 business days for the refund to be processed after approval.
Processing time may vary depending on your bank or payment provider.
Contact
If you have any questions regarding returns or refunds, please contact: